Delete your REPIVO account

1. Delete in the app

If you signed in with Google, Apple or an email link: open Account → Data and privacy → Account and sync → Delete account and confirm twice. Deletion happens immediately, with no grace period, and data deleted from the server cannot be recovered.

If you use the app without signing in: open Account → Data and privacy → Delete my data, in app versions that include this option. If your version does not show it, send us a request by email as described in section 2.

History saved locally stays on your phone after the account is deleted. You can remove it by uninstalling the app or clearing the app's data in your phone settings.

2. Request deletion without the app

Email [email protected] with the subject “REPIVO account deletion”.

• For a signed-in account, send the message from the email address linked to the account or state that address. We may ask for an additional confirmation to verify that the request comes from the account holder.
• An account used without signing in has no email address linked to it. If you still have the app, use the deletion option in the app. Without the app we cannot reliably identify a guest account, because it has no contact details; its server copy is deleted automatically after 24 months without activity.
• If you never used the app with an internet connection, your data exists only on your phone and you can delete it yourself by uninstalling the app or clearing its data.

We confirm the deletion by email within one month of receiving your request.

3. What is deleted

Your account and sign-in data (Google or Apple identifier, or email address), sessions, display name, synced workouts, routines and custom exercises, exercise choices on machines, body profile and weights, coach relationships, followed gyms, group workouts, badges, notification tokens, notifications addressed to you, bug reports sent from the app and, if you had a coach subscription, your Stripe customer account.

4. What is kept

• Gym tag scan records and equipment problem reports, including the report text, stay available to the gym as anonymous records, no longer linked to your account. In addition, scans older than 12 months are anonymised for everyone.
• Only the gym name and city stay from gym suggestions, no longer linked to you.
• Routines shared by link stay available to people who have the link, without your name. If you do not want that, revoke the links before deleting your account.
• A technical deletion receipt that contains no data about you, kept so an interrupted deletion can be completed safely.
• Encrypted database backups may contain deleted data until they are replaced by rotation, for no longer than 35 days.
• Financial records, if you made payments (for example as a coach), kept for the period required by accounting law.